Multi-Clinic Booking Platform
A scheduling and records system for a group running several clinics on incompatible calendars.
- Industry
- Healthcare
- Year
- 2025
- Discipline
- Software, UI/UX
Sample case study. The structure, depth and technical detail match a real InnovativeVibe write-up, but this is not a published client project and no results are claimed.
Challenge
The problem
Each clinic kept its own calendar, its own paper intake forms and its own idea of what a free slot meant. Reception staff double-booked specialists weekly, and head office had no way to see utilisation across sites without asking for a spreadsheet.
Solution
What we built
- Mapped the real booking process at three sites before designing anything, including the exceptions staff had invented to cope.
- Built one scheduling core with per-clinic rules for room availability, specialist hours and appointment duration.
- Moved intake forms online with a pre-visit link, so records arrive complete instead of being typed up after the fact.
- Added a head-office view showing utilisation, no-show rate and waiting times per site.
Design
Interface and experience
The interface is built for speed at a busy front desk: a dense week grid, keyboard-first search, and colour used only to signal state. Every destructive action is reversible.
Development
Technology and architecture
A Next.js front end against a Node API and PostgreSQL, with row-level access control per clinic. Background jobs handle reminders and the nightly reporting rollup.
- Next.js
- TypeScript
- Node.js
- PostgreSQL
- Docker
- AWS
Features
What it does
Cross-clinic scheduling with per-site rules
Online patient intake forms
Automated SMS and email reminders
Role-based access for reception, clinicians and head office
Utilisation and no-show reporting
Audit trail on every record change
Gallery
Screens
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